Eligibility for Returns:

  • Returns are accepted within 7 days of the delivery date.
  • Products must be unused, in their original packaging, and accompanied by the invoice.

2. Non-Returnable Items:

  • Certain products, such as perishable items, software downloads, or items marked as “non-returnable,” are not eligible for returns.
  • Customized or personalized products are also excluded from returns.

3. Return Process:

  • To initiate a return, contact our customer support team at [email protected] with your order details.
  • Once the return request is approved, a pickup will be scheduled, or you will be guided on how to ship the item back.

4. Return Shipping Costs:

  • If the return is due to an error on our part (e.g., wrong or defective product), Brainy Info Tech will cover the return shipping costs.
  • For other return reasons, customers are responsible for return shipping fees.

Refund Policy

1. Refund Eligibility:

  • Refunds are issued for returned items only if they meet the return eligibility criteria.
  • Refund requests for damaged or defective items will be processed only after inspection.

2. Refund Process:

  • Once the returned item is received and inspected, the refund process will be initiated.
  • Refunds for COD orders will be processed in form of cash.

3. Non-Refundable Cases:

  • Items not in original condition or missing components.
  • Returns requested beyond the 7-day window.

4. Contact for Refunds: